Privacy Policy for Ray of Hope Realty Services, LLC

Effective Date: July 31, 2026
 

Ray of Hope Realty Services, LLC (“Ray of Hope,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit our website, communicate with us by telephone, email or text message, submit an online form, schedule a consultation, participate in one of our programs, inquire about real estate or housing opportunities, or otherwise interact with Ray of Hope Realty Services.

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Please read this Privacy Policy carefully. By accessing or using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Who We Are

Ray of Hope Realty Services, LLC is a Cincinnati, Ohio-based real estate company providing real estate-related education, consulting, investing, housing, property and related services.

This Privacy Policy applies to information collected through our websites, online forms, email communications, telephone communications, text messaging, consultations, programs, and other interactions with Ray of Hope Realty Services.

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2. Information We May Collect

The information we collect depends upon how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• First and last name;

• Mailing or property address;

• Email address;

• Telephone or mobile number;

• Property ownership information;

• Property interests or investment interests;

• Information concerning a property you may wish to buy, sell, lease, manage, improve, or discuss;

• Real estate experience or investment information;

• Housing or shared-housing interests;

• Appointment and consultation information;

• Transaction-related information;

• Program registration or enrollment information;

• Billing or payment-related information when applicable;

• Communications you send to us;

• Information submitted through website forms, questionnaires, surveys, applications, or registrations; and

• Any other information you voluntarily provide.

 

Please do not provide sensitive personal information that we have not specifically requested.

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3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, cookies, analytics tools, or similar technology.

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This information may include:

• Internet Protocol (IP) address;

• Browser type and version;

• Device type;

• Operating system;

• General geographic information derived from an IP address;

• Date and time of visits;

• Pages viewed;

• Referring website or source;

• Links or features used;

• Website activity and interaction information; and

• Other technical or usage information.

 

We may use this information to understand how visitors interact with our website, troubleshoot problems, improve website performance, assess marketing effectiveness, protect our systems, and improve our services.

 

4. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, analytics technologies, or similar tools.

Cookies are small files placed on or associated with your browser or device that can help websites remember preferences, understand site traffic, improve functionality, and evaluate how visitors use a website.

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Depending upon our website configuration, third-party service providers may also use cookies or similar technologies in connection with hosting, analytics, scheduling, payment processing, advertising, social media, or other website functions.

 

You may be able to limit or reject certain cookies through your browser or device settings. Disabling cookies may affect the availability or performance of certain website functions.

 

5. How We Use Your Information

Ray of Hope Realty Services may use information we collect to:

• Respond to questions and inquiries;

• Provide requested real estate or consulting services;

• Evaluate potential real estate transactions;

• Communicate regarding a property, listing, purchase, sale, lease, investment, program, or other requested service;

• Schedule and manage consultations or appointments;

• Process program registrations or service requests;

• Provide customer support;

• Send administrative or transactional communications;

• Send appointment reminders;

• Provide property or transaction updates;

• Operate and improve our website;

• Understand how people use our website and services;

• Improve our programs, communications, and service offerings;

• Maintain business and transaction records;

• Prevent fraud, misuse, or security incidents;

• Protect our legal rights or the rights of others;

• Comply with contractual requirements;

• Comply with applicable legal, regulatory, tax, accounting, or reporting obligations; and

• Send marketing or informational communications where permitted by law or where you have provided appropriate consent.

 

We may also use information in aggregated or de-identified form for legitimate business, research, planning, or analytical purposes.

 

6. How We Share Information

Ray of Hope Realty Services does not sell, rent, or lease customer lists or personal information to third parties for their independent marketing purposes.

We may disclose information when reasonably necessary to operate our business or provide a service you requested.

 

For example, information may be provided to trusted companies or professionals that perform services on our behalf, such as:

• Website hosting providers;

• Customer relationship management systems;

• Email service providers;

• Text messaging or telecommunications providers;

• Scheduling platforms;

• Payment processors;

• Technology providers;

• Data storage or cloud-service providers;

• Analytics providers;

• Accountants, attorneys, consultants, or other professional advisors;

• Contractors or administrative service providers; and

• Other parties necessary to facilitate a transaction or service you specifically request.

 

These disclosures are intended to permit those providers to perform services on our behalf or complete services requested by you.

 

We may also disclose information if reasonably necessary to comply with applicable law, legal process, subpoena, court order, government request, or regulatory requirement; investigate suspected fraud or misconduct; protect our rights, property, operations, customers, or others; or establish, exercise, or defend legal claims.

 

Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

 

7. SMS/Text Messaging Privacy and Consent

If you voluntarily provide your mobile telephone number and choose to receive text messages from Ray of Hope Realty Services, we may use text messaging to communicate with you regarding:

• Appointment confirmations and reminders;

• Property inquiries;

• Property updates;

• Transaction notifications;

• Program or event communications;

• Customer service matters;

• Requested follow-up communications; and

• Other communications relating to services in which you have expressed an interest.

 

Consent to receive text messages is not a condition of purchasing property, products, or services unless otherwise expressly disclosed and legally permitted.

 

Message frequency may vary. Message and data rates may apply according to your mobile carrier and service plan.

 

You may opt out of text messaging at any time by replying STOP to a message. You may also communicate a request to stop receiving text messages through any other reasonable method made available by Ray of Hope Realty Services.

 

After an opt-out request, you may receive a one-time message confirming that your request has been processed where permitted by law.

 

For assistance with text communications, reply HELP where that functionality is available or contact Ray of Hope Realty Services using the contact information below.

 

Mobile Information and SMS Consent Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For clarity, information may be provided to telecommunications, messaging, technology, or other service providers when technically necessary for those providers to deliver Ray of Hope Realty Services' communications on our behalf. Such providers are not authorized by Ray of Hope Realty Services to use SMS opt-in information for their own independent marketing or promotional purposes.

 

8. Email and Marketing Communications

If you subscribe to a newsletter, request information, participate in a program, or otherwise elect to receive marketing communications, we may periodically communicate with you about Ray of Hope Realty Services' offerings, programs, events, resources, or related opportunities where permitted by law.

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You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the email or by contacting us.

 

Opting out of marketing communications will not necessarily prevent us from sending non-promotional communications relating to an existing transaction, appointment, account, service, legal requirement, or other business relationship.

 

9. Information Related to Real Estate Transactions

Real estate activities sometimes require information to be provided to other parties to evaluate or complete a transaction.

When appropriate and authorized, information may be disclosed to parties such as title professionals, closing professionals, attorneys, inspectors, contractors, lenders, property managers, housing providers, transaction participants, or other professionals involved in a transaction or service requested by you.

We will seek to limit such disclosure to information reasonably relevant to the applicable service or transaction.

 

10. Payment Information

When payments are accepted electronically, payment information may be processed through a third-party payment processor.

 

Ray of Hope Realty Services may not directly receive or store the complete payment-card information submitted to a third-party payment provider. Payment providers maintain their own privacy and security practices, and you should review their policies when appropriate.

 

11. Third-Party Websites and Services

Our website may contain links to websites, applications, social networks, payment services, scheduling services, listing services, or other platforms that are operated by third parties.

 

Ray of Hope Realty Services does not control the privacy practices of independent third-party websites or services.

 

When you leave our website or interact directly with another provider, that provider's privacy policy and terms may govern its collection and use of your information.

 

We encourage you to review the privacy practices of third parties before providing personal information to them.

 

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services;

• Maintain an ongoing business or customer relationship;

• Complete or document transactions;

• Maintain appropriate business records;

• Satisfy accounting, tax, contractual, insurance, or legal requirements;

• Resolve disputes;

• Enforce agreements;

• Protect our legitimate business interests; or

• Fulfill another lawful business purpose.

 

Retention periods may therefore vary depending upon the type of information, the nature of our relationship with you, and applicable legal requirements.

 

When information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

 

SMS opt-in and consent records may be retained as necessary to document consent, opt-out requests, and compliance with applicable communications requirements.

 

13. Data Security

Ray of Hope Realty Services uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

Our security practices may include access restrictions, passwords, secure technology platforms, encrypted connections where available, service-provider controls, and administrative safeguards appropriate to the nature of the information.

 

However, no website, electronic transmission, database, or method of electronic storage can be guaranteed to be completely secure.

 

You transmit information electronically at your own risk, and you should use care when sending confidential information through email, text messaging, website forms, or other electronic communication methods.

 

14. Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age.

 

Ray of Hope Realty Services does not knowingly solicit or collect personal information online directly from children under 13 without appropriate authorization.

 

If we learn that personal information from a child under 13 has been collected in circumstances requiring deletion, we will take reasonable steps to remove that information.

 

A parent or legal guardian who believes a child has provided personal information to us may contact us using the information below.

 

15. Your Privacy Choices and Requests

Depending upon your location and applicable law, you may have certain rights relating to your personal information.

 

You may contact us to request that we:

• Provide information concerning personal information we maintain about you;

• Correct inaccurate information;

• Update your contact information;

• Delete certain information, subject to applicable exceptions;

• Stop certain marketing communications; or

• Address a question or concern about the way your information is handled.

 

We will review privacy requests in accordance with applicable law.

 

We may need to verify your identity before processing certain requests. We may also retain information when retention is required or permitted by law, necessary to complete a transaction, necessary to protect legal rights, or subject to another applicable exception.

 

16. Residents of States With Additional Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law depending upon the nature and scale of Ray of Hope Realty Services' activities and whether the applicable law applies to us.

Where legally required, eligible individuals may have rights such as the right to request access, correction, deletion, portability, information regarding certain disclosures, or the ability to opt out of certain processing activities.

 

Ray of Hope Realty Services will honor legally valid privacy requests to the extent required by applicable law.

 

Nothing in this Privacy Policy is intended to provide fewer rights than an individual is entitled to receive under applicable law.

 

17. California Residents

California residents may have additional rights under California privacy laws where those laws apply to Ray of Hope Realty Services or a particular disclosure.

 

California residents may contact us regarding applicable requests concerning their personal information or disclosures for third-party direct-marketing purposes.

 

Ray of Hope Realty Services does not sell or rent customer personal information to third parties for their independent direct-marketing purposes.

 

18. Visitors Outside the United States

 

Ray of Hope Realty Services is based in the United States.

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If you access our website from outside the United States, information you provide may be transmitted to, stored in, or processed in the United States.

 

Where an applicable data-protection law gives you specific rights regarding your personal information, you may contact us to exercise those rights. We will evaluate such requests according to the laws applicable to

 

Ray of Hope Realty Services and the particular processing activity.

 

19. Do Not Track and Browser Privacy Controls

Some browsers and devices provide privacy preferences, cookie controls, or “Do Not Track” functionality.

Because website technologies and applicable standards may differ, our website may not respond uniformly to every browser-based privacy signal unless we are legally required and technologically configured to do so.

 

You may manage cookies and similar technologies through available browser, device, or website privacy settings.

 

20. Testimonials, Reviews, and Submitted Content

Ray of Hope Realty Services may publish testimonials, reviews, photographs, video, or other customer content when we have appropriate permission or another lawful basis to do so.

 

If you previously authorized us to publish a testimonial or similar content and would like to request its removal from a Ray of Hope-controlled website, please contact us. We will consider and process the request as appropriate.

 

Content that has been independently republished or shared by third parties may remain outside our control.

 

21. Legal and Regulatory Compliance

Ray of Hope Realty Services may collect, retain, use, or disclose information where reasonably necessary to satisfy legal, regulatory, contractual, insurance, accounting, tax, recordkeeping, fraud-prevention, risk-management, or other lawful requirements.

 

Nothing in this Privacy Policy limits our ability to preserve or disclose information when required or permitted by applicable law.

 

22. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

 

When we make changes, the revised version will be posted on our website and the “Last Updated” date will be modified.

 

Material changes may also be communicated through other reasonable methods when required by law.

Your continued use of our website or services following the effective date of a revised Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by law.

 

23. Governing Law

Except where another jurisdiction's law applies as a matter of law, this Privacy Policy and matters concerning Ray of Hope Realty Services' privacy practices shall be governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-law principles.

 

24. Contact Ray of Hope Realty Services

Questions, concerns, opt-out requests, or privacy requests may be directed to:

Ray of Hope Realty Services, LLC
800 Compton Road #17
Cincinnati, Ohio 45231

Email: tiffaniray@rayofhoperealtyservices.com
Phone: 513-486-6810

Website: TiffaniRay.com

 

When contacting us regarding a privacy request, please provide enough information for us to understand and reasonably respond to your request. For your protection, we may ask for additional information to verify your identity before providing, correcting, or deleting personal information.

 

Ray of Hope Realty Services, LLC — Privacy Policy
Effective August 9, 2026